Privacy Policy
Last updated: 19.12.2025
In accordance with Amendment 13 of the Privacy Protection Law, 5784-2024
—
About us
Arco Industrial Tools A.K. Ltd. (“We”) operates the website www.kenes-israel.com and provides tools and technical equipment.
This document explains what data we collect, what the legal basis for processing is, what we use it for, who we share it with, and what your rights are in accordance with the Privacy Protection Law (Amendment 13), 5784-2024.
Contact us on the subject of privacy: [email protected]
Who the policy applies to
The policy applies to the use of the website, contact forms, and communication with us (email/phone/WhatsApp/social networks).
Use of the site constitutes agreement to this policy.
What data is collected
A. Information you provide
For example: name, email, phone, company/position, contact/project details, files you upload, and preferences (such as consent to receive mailings).
B. Information Collected Automatically
IP address, browser and operating system, pages viewed, source of arrival, time of visit, and other technical information.
C. Third-party information
Analytics/advertising providers, social platforms, or CRM/ERP systems that we use.
D. For trading sites
Order and payment details through an external payment provider (we do not store credit card details on the site).
Purposes and use of data and legal basis for processing
We use information for the following purposes, in accordance with the legal basis set out in the Privacy Protection Law:
Responding to inquiries and providing offers/services – our legitimate interest in providing quality service.
Site operation, security, improving experience and performance (including analytics) – our legitimate interest, subject to consents to the use of non-essential cookies.
Ongoing communication about projects/invoices and support – legitimate interest/contractual obligation.
Mailings and marketing updates – only with express consent (Opt-in), with the option to unsubscribe at any time.
Compliance with legal provisions (accounting/fraud prevention/reporting to authorities) – a legal obligation.
Service improvement and development – a legitimate interest in developing and improving our services.
Voluntary transmission and consequences of non-transmission
Providing details is voluntary.
Certain fields may be required so that we can get back to you or provide the requested service.
Without these details we may not be able to provide a full service/response.
Sharing information with third parties
We do not “sell” personal information.
We only share with processors/providers who assist us: \[Example: Storage andCDN, Email/CRM, Analytics/Advertising, Billing/Invoices, Legal/Accounting Consulting] solely for the purpose of the service and with appropriate agreements.
Transfers of information abroad
There may be transfers outside of Israel.
When it comes to countries that have not been declared by the Privacy Protection Authority as having an adequate level of protection, we will verify the existence of appropriate contractual protection mechanisms (such as Standard Contractual Clauses or approved transfer agreements).
Current list of suppliers:
Cookies and similar technologies
We use -Cookies/LocalStorage/Tracking tags:
Essential cookies – for site operation and security (always active, no option to disable them).
Analytics/marketing cookies – will only be activated after consent is received in the cookie banner.
Your preferences can be changed at any time.
Functional cookies – to save preferences and improve the user experience.
Data retention
We retain data only as long as necessary for the purposes defined above, in accordance with the principle of data minimization:
Inquiries/Leads: Up to
months since last interaction.
Accounting documents/contracts:
years (as required by law).
Analytics data: depending on the tool/provider configurations (usually 14-26 months).
Resumes and job applications: up to 12 months or until consent is revoked.
Information will be deleted when it is no longer needed or at your request.
Information security
We take reasonable measures to protect information, including: traffic encryption (SSL/TLS), encryption of sensitive information at rest, access and permission controls, log monitoring, encrypted backups, and compliance with accepted information security standards (such as ISO 27001[8] if applicable).
Reporting a security breach
In the event of a security breach that may harm you, we will notify you as soon as possible and the relevant authorities as required by law.
No system is completely secure.
We will operate in accordance with the highest existing security standards.
Marketing and mailing
We will only send advertising material with your express consent and in accordance with the law.
Each marketing message will include an option to immediately unsubscribe.
Operational messages (such as project/invoice/security updates) are not marketing and are necessary for the operation of the service.
Your rights
In accordance with the Privacy Protection Law (Amendment 13), you have the following rights:
Processing rights
Right to review – to know what information has been collected about you and to receive a copy of it.
Right to rectification – to correct incorrect or inaccurate information.
Right to erasure (“right to be forgotten”) – in appropriate cases and subject to legal obligations.
Right to object – to processing for direct marketing purposes or based on legitimate interest.
Right to data portability – to receive the information in a structured and machine-readable format (subject to applicable law).
Right to restrict processing – In certain cases, you can request restriction of the use of information.
New Rights in the 13th Amendment
Right to withdraw consent – to withdraw previously given consent at any time.
Right to compensation – Compensation can be claimed even without proof of damage in certain cases.
Exercise of rights
To exercise these rights, please contact us at the address listed below.
We will respond within up to 30 days and perform reasonable identity verification.
If our response does not satisfy you, you can submit an inquiry to the Israel Privacy Protection Authority.
.
Minors
The service is not intended for minors under the age of
.
If we learn that a minor’s details have been provided to us without the consent of a parent/guardian, we will take action to delete the information immediately.
External links and integrations
The site may include links to external sites or the integration of external services (such as maps, video, social media) that are not under our control.
Browsing and using these are subject to the policies and terms of their providers.
Policy changes
We will update the policy from time to time in accordance with changes in legislation, services or business practices.
The update date appears at the top of the page.
Substantial changes will be highlighted on the site and/or a notification will be sent to registered users.
Continued use of the site after the update is published constitutes agreement to the updated policy.
Contact us
For questions/requests on the subject of privacy:
Email: [email protected]
Address: Yitzhak Rabin 1, Petah Tikva
Tel.: 03-9727450
Contact form
Response time: Up to 30 days from the date of the request
Privacy Protection Authority www.gov.il/he/departments/the_privacy_protection_authority